"They aren't very nice here"

I heard a wife of a patient bend over her husband and say "they aren't very nice here". It was the end of a very busy 12 hour shift, I was down a staff member and carrying that load plus my own. I had given eye contact to the wife and greeted her when I entered the room which I thought was commendable considering my feet were hurting so bad my teeth were clenched with every step.

I apologized profusely and blamed it on the damn computer I had to chart on. I told them it was a curse that I had to stand there facing the computer instead of them. In my mind I'm screaming at the conglomerate I work for.

"You want patient satisfaction and high scores in that but you cut the nursing staff to the bones. We are the front door to that satisfaction. And the back door, and every door in between."

I also find it interesting and sad that one tired nurse can be the "they" in "they aren't very nice here". My shoulders are strong but I don't want to be responsible for branding the whole place with my inattentiveness in a tired moment.

So I buck up and pledge to be the best "they" I can be today and everyday.

The Universal Sign.

A car stops in front of the ER entrance, the back door opens and we see feet. The tech jumps in to check the man and we see him start chest compressions. The (feet first syndrome). A stretcher is brought to the car and the patient is pulled out onto it. We work on him until our protocols are exhausted but he dies.

The family will remain in my mind for a long time. I watched them go through the shock into the tears and on through to the planning stage smoothly, quietly, and together. When they were leaving, the wife asked if we were all okay.

In all my years I don't remember family members wondering how the death of their loved one affected us.

This day continued with several more critical patients among the non urgent ones.

And somewhere in between things a registration clerk came out of her office grasping her throat. (The universal sign for choking) A nurse saw her and grabbed her around the waist and did what we are trained to do and then went on about her business taking care of her patients.

The clerk was okay but shaking. Just another day in the life of a nurse.