"They aren't very nice here"

I heard a wife of a patient bend over her husband and say "they aren't very nice here". It was the end of a very busy 12 hour shift, I was down a staff member and carrying that load plus my own. I had given eye contact to the wife and greeted her when I entered the room which I thought was commendable considering my feet were hurting so bad my teeth were clenched with every step.

I apologized profusely and blamed it on the damn computer I had to chart on. I told them it was a curse that I had to stand there facing the computer instead of them. In my mind I'm screaming at the conglomerate I work for.

"You want patient satisfaction and high scores in that but you cut the nursing staff to the bones. We are the front door to that satisfaction. And the back door, and every door in between."

I also find it interesting and sad that one tired nurse can be the "they" in "they aren't very nice here". My shoulders are strong but I don't want to be responsible for branding the whole place with my inattentiveness in a tired moment.

So I buck up and pledge to be the best "they" I can be today and everyday.